Reference

How We Protect Your Personal Information

ligadewa login collects only the data we need to run your account — deposit records through DANA, OVO, GoPay and QRIS, login activity, and contact details — and…

End-to-end encryption on all account dataDANA, OVO, GoPay, QRIS transaction records securedNo data sold to third-party advertisersData retention aligned with Indonesian legal requirementsDirect deletion requests accepted via live chat
ligadewa login How We Protect Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your personal data, correct inaccurate records, or ask us to delete your account history, our privacy team is reachable through three direct channels. For account holders in Makassar and across Indonesia, our live chat operates around the clock so no request goes unanswered regardless of your time zone or local holiday.

Team online

24-Hour Live Chat

Open the chat widget inside your account dashboard at any hour. Our privacy team picks up data requests within 15 minutes and logs a ticket reference number so you can track progress.

Email Privacy Request

Send a written request to our privacy inbox. We confirm receipt within two hours and deliver a full response or data export within seven calendar days, where local law permits.

Account Settings Panel

Navigate to Settings → Privacy inside your logged-in account to download your data file, update stored contact details, or submit a formal deletion request without contacting support.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

Security and transparency are not afterthoughts in how we operate. From the moment a QRIS payment clears to the moment you request a withdrawal via OVO, every action leaves an encrypted audit…

AES-256 Encryption at Rest

All personal records — name, contact details, DANA and GoPay transaction history — are stored with AES-256 encryption so that raw data is unreadable even if a storage layer were ever accessed without authorisation.

Cookie Controls You Manage

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie banner in your browser.

Account Security Alerts

Every new device login triggers an immediate notification to your registered email. If you do not recognise the login, you can freeze account access from the same email link within seconds, before any transaction is processed.

Data Retention Schedule

We keep financial records — including OVO and QRIS payment logs — for the period required under Indonesian law, typically five years. Non-financial profile data is deleted within 30 days of a verified account closure request.

Third-Party Data Sharing Limits

We share data with payment processors like DANA and GoPay only to the extent needed to clear your transaction. No behavioural or gameplay data is passed to advertisers, data brokers, or unaffiliated commercial partners.

Your Right to Correct or Export

You can request a machine-readable export of every data point we hold on your account at any time. Correction requests for inaccurate records are processed within three business days, confirmed via email.

Common Questions About Your Privacy on ligadewa login

Below are the questions our account holders ask most often about how we handle personal data, payment records and access rights. Each answer reflects the actual steps you can take inside your account or through our support team today.

We collect your name, email address, phone number and the payment method you register — such as DANA, OVO or GoPay. We also log your device type and login timestamps to protect your account from unauthorised access.

Every payment event — deposit amounts, QRIS scan times, OVO transfer confirmations — is written to an encrypted ledger. Only our finance and compliance teams can access these records, and only for dispute resolution or legal compliance purposes.

Yes. Log in, navigate to Settings → Privacy, and submit a data export request. We deliver a structured file to your registered email within seven calendar days, covering all account records we hold where local law permits.

Contact us via 24-hour live chat or the Settings → Privacy panel and submit a deletion request. Financial records required by Indonesian regulation are retained for the legally mandated period; all other profile data is removed within 30 days.

We share data only with payment processors such as GoPay and QRIS networks, strictly to complete your transaction. We do not sell your data or pass it to advertisers, and all processor agreements include confidentiality obligations.

We use essential session cookies to keep you logged in and optional analytics cookies to improve page performance. You can withdraw consent for analytics cookies at any time through the cookie banner; essential cookies cannot be disabled without ending your session.

Non-financial profile data is deleted within 30 days of confirmed account closure. Transaction logs linked to DANA, OVO, GoPay or QRIS payments are kept for the period required under Indonesian financial record-keeping law, then permanently removed.